Patient Access Acute Representative PRN
About The Position
A Patient Access Registration Specialist I provides customer service and facilitates patient registration and scheduling for patients and visitors at Intermountain Health. The role collects and enters accurate information, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver follows organizational policies and procedures and applicable federal and state requirements for patient privacy and confidentiality. This is a PRN, as-needed position with availability Monday through Sunday. The position is located at Good Samaritan Hospital in Lafayette, Colorado, and has 0 scheduled weekly hours. The hourly range is $19.41–$28.14, with the actual rate dependent on experience.
Requirements
- Customer service experience, preferably in a healthcare setting.
- Demonstrated proficiency with computers, including Microsoft Office, the internet, and email.
- Ability to work in a fast-paced environment.
- Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
- Ability to perform the physical requirements of the role, including frequent computer and phone use, manipulating equipment, and moving supplies and equipment.
Nice To Haves
- High school diploma or equivalent is preferred.
- Experience with Epic is preferred.
Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain consent forms, policies, and disclosures and obtain signatures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, including prior authorizations, referrals, and pre-certifications.
Benefits
- A comprehensive benefits package with programs supporting wellness, health, security, connection, and engagement.
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What This Job Offers
Education Level
High school or GED
