Patient Access Acute Representative PRN
About The Position
A Patient Access Registration Specialist I provides customer service and facilitates patient registration and scheduling for patients and visitors at Intermountain Health. The role collects and enters accurate information, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver follows Intermountain Health policies and procedures and federal and state requirements for patient privacy and confidentiality. This is a PRN, as-needed position with coverage needs Monday through Sunday. The role is based at St James Hospital in Butte, Montana, and has scheduled weekly hours of 0.
Requirements
- Customer service experience, preferably in a healthcare setting, is required.
- Demonstrated proficiency with computers, including Microsoft Office, the internet, and email, is required.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent is preferred.
- Physical ability to see and read information, labels, and monitors; identify equipment and supplies; and assess customer needs.
- Ability to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
- Manual dexterity to manipulate equipment with precision, including frequent use and setup of computers, phones, and cables.
- Ability to lift, push, pull, transport, bend, work on hands and knees, and carry supplies and equipment, including heavy items.
- For roles requiring driving, ability to drive while seated and see and read signs, traffic signals, and other vehicles.
Nice To Haves
- Experience with Epic.
- High school diploma or equivalent.
Responsibilities
- Greet and assist patients and visitors courteously and professionally.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide information about financial assistance, payment plans, and charity care.
- Explain consent forms, policies, and disclosures and obtain signatures.
- Provide directions, maps, and parking information to patients.
- Coordinate with clinical and administrative staff to support patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues, including prior authorizations, referrals, and pre-certifications.
- Follow Intermountain Health policies and procedures and applicable privacy and confidentiality regulations.
Benefits
- Intermountain Health states it provides a comprehensive benefits package covering programs intended to support caregivers’ well-being, though specific benefits are not listed.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
