Patient Access Acute Coordinator

Intermountain Health

7d•$25 - $37•Onsite

About The Position

The Patient Access Acute Coordinator serves as a subject matter expert for the acute registration team and is a lead position in the ED Registration area. The role provides customer service and facilitates patient and visitor registration and scheduling across multiple service lines at Intermountain Health. The Coordinator manages expected floor-time schedules, assists with periodic reports, supports staff when issues are escalated, and helps resolve appeals, denials, inquiries, and account issues. The caregiver collects and enters accurate, complete information; verifies insurance and eligibility; collects co-pays and balances; follows up on pending issues; and complies with regulatory guidelines and Intermountain policies. The position provides patients with information about estimates, financial assistance, payment plans, and charity care, and coordinates with clinical and administrative staff to support patient flow and quality care. It also documents and updates patient records in the electronic health system and demonstrates competency in downtime procedures. The position is based at Platte Valley Hospital in Brighton, Colorado, and is scheduled for 40 hours per week. The shift is Wednesday through Saturday, swing shift; exact hours are to be determined. The hourly pay range is $24.60–$37.46, with the actual rate dependent on experience.

Requirements

Demonstrated experience in a customer service role, preferably in healthcare.
Proficiency in computer skills, including Microsoft Office, internet, and email.
Basic knowledge of healthcare insurance plans.
Basic knowledge of healthcare compliance policies, including HIPAA and EMTALA.
Ability to provide excellent customer service.
Ability to serve as a trainer.
Ability to work in a fast-paced environment.
Must currently be a Patient Access Acute Representative II and have passed the Level II certification, or be able to pass the Level II certification within six months.

Nice To Haves

High school diploma or equivalent.
Experience with Epic.
One year of experience in a Patient Access Acute Representative II role.
Three years of customer service experience in a healthcare organization.

Responsibilities

Work with the supervisor to manage expected floor-time schedules.
Assist the supervisor with required periodic reports.
Act as a subject matter expert in the department.
Assist with follow-up on appeals and denials, answer inquiries, and update accounts as necessary.
Identify problems and communicate promptly with the Revenue Service Center, Care Management team, Payer Relations, and insurance companies.
Provide support to staff on the floor when issues are escalated.
Provide patients with information about estimates, financial assistance, payment plans, and charity care.
Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
Document and update patient records in the electronic health system and demonstrate competency in downtime procedures.
Follow up on pending issues and escalations, including prior authorizations, referrals, and estimates.
Collect and enter accurate, complete information; verify insurance and eligibility; and collect co-pays and balances.
Follow Intermountain Health policies and procedures and applicable federal and state requirements concerning patient privacy, confidentiality, estimates, no surprises, and price transparency.