Patient Access Acute Representative
About The Position
A Patient Access Registration Specialist I provides customer service and facilitates patient and visitor registration and scheduling at Intermountain Health. The caregiver collects and enters accurate, complete information, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The role follows Intermountain Health policies and procedures and applicable federal and state regulations regarding patient privacy and confidentiality. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 40 scheduled hours per week. The position is located at Good Samaritan Hospital in Lafayette, Colorado. The listed hourly range is $19.41–$28.14, with the actual rate dependent on experience.
Requirements
- Customer service experience, preferably in a healthcare setting, is required.
- Proficiency with computers, including Microsoft Office, internet, and email, is required.
- Ability to work in a fast-paced environment.
- Skills include interpersonal skills, customer service, insurance verification, computer literacy, payment processing, medical billing, and problem solving.
Nice To Haves
- High school diploma or equivalent is preferred.
- Experience with Epic is preferred.
Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner.
- Obtain and verify patient demographic, financial, and insurance information.
- Register and schedule patients for appointments, tests, and procedures.
- Collect and process co-pays, deductibles, and balances due at the time of service.
- Provide patients with information on financial assistance, payment plans, and charity care.
- Explain consent forms, policies, and disclosures and obtain signatures.
- Provide patients with directions, maps, and parking information.
- Coordinate with clinical and administrative staff to support smooth patient flow and quality care.
- Document and update patient records in the electronic health system.
- Follow up on pending issues such as prior authorizations, referrals, and pre-certifications.
- Follow Intermountain Health policies and procedures and applicable privacy and confidentiality regulations.
Benefits
- The employer describes a generous benefits package with programs intended to support well-being and a sustainable culture of wellness; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
