Pathology Consult Coordinator FT Days

Beth Israel Lahey Health • Boston, MA

2d • $22 - $30

About The Position

Under supervision and in accordance with department policies and procedures, the Pathology Consult Coordinator organizes and coordinates the pathology consultation service. The role reviews and triages incoming consultation materials, organizes requests accurately and promptly, and coordinates more than 2,500 national and international second-opinion consultations each year. The coordinator works with physicians and fellows, communicates with outside institutions, processes consultation cases in computer systems, and ensures transcribed materials and slide labels are accurate. The position also involves registering patient and insurance information, obtaining and scanning payment authorizations, and establishing billing information for outside second-opinion requests. The role requires strong organizational and problem-solving skills, medical terminology knowledge, computer literacy, attention to detail, and excellent service to internal and external customers.

Requirements

• High school diploma or GED.
• 1–3 years of related administrative and transcription work experience; healthcare or anatomical pathology experience is preferred.
• Strong organizational and problem-solving skills, ability to follow instructions, manage multistep tasks, and meet deadlines.
• Broad knowledge of medical terminology and the ability to type and proofread medical documents.
• Attention to detail, procedures, and physicians’ preferences.
• Computer systems experience, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English with medical center staff, patients, families, and external customers.
• Ability to demonstrate in-depth knowledge of concepts, practices, and policies and apply them in complex, varied situations.
• Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
• Ability to provide a high level of customer service and staff training, and resolve service issues promptly and respectfully.

Nice To Haves

• Administrative and transcription experience in a healthcare or anatomical pathology setting.

Responsibilities

• Prioritize decision-making activities according to department guidelines.
• Work with physician staff and fellows to follow up on requests, including communicating with outside institutions.
• Coordinate the pathology consultation service, including more than 2,500 incoming national and international second-opinion consultations per year.
• Process outside pathology consultations by creating registrations and visits and entering accession numbers or cases into the computer system.
• Review, organize, and arrange incoming slides and blocks according to pathology protocols to support appropriate medical triage.
• Register patient demographics, including insurance information.
• Obtain and scan payment authorizations and establish financial information and billing for outside second-opinion requests.
• Ensure transcribed materials are accurate, including spelling and slide labeling.
• Provide customer service to internal and external clients.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED