Pathology Coordinator

Platinum Dermatology Partners LLC•Scottsdale, AZ

3d•Onsite

About The Position

This full-time position is responsible for contacting patients daily to effectively communicate pathology results and answer any questions they may have. The role requires strong communication skills, both written and verbal, and the ability to understand and use medical terminology, particularly in dermatology. The Pathology Coordinator will schedule appointments, manage electronic medical records, triage phone calls, and assist patients with portal access and concerns regarding their results. Additionally, the role involves updating pharmacy information, sending medication refills, and working collaboratively with providers and staff to achieve team goals and foster a culture of patient excellence.

Requirements

Effective/strong telephone skills.
Competent with the terminology needed to perform the job.
Good understanding using EMA Electronic Medical Records.
Ability to plan, organize and prioritize each day.
Ability to work effectively as a team member with providers and other staff.
Self-starter.
Able to work with minimal supervision.
Able to reach weekly goals as a team.
Motivation to succeed as a team.
Minimum two years experience in a doctors office.
Prior dermatology experience.
Quality written and verbal communication skills.
Professional in appearance and mannerisms.
Understand dermatology terminology.
Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.
Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Nice To Haves

Certification preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)
EMA experience preferred.

Responsibilities

Contact patients daily to communicate pathology results effectively and answer patient questions.
Communicate with providers via email or phone.
Schedule appointments with multiple providers using Next Gen Practice Management.
Triage phone calls and task teams.
Answer patient concerns regarding pathology results.
Activate the patient portal for record and pathology result viewing.
Update pharmacy changes.
Send medication refills when indicated.
Plan, organize, and prioritize daily tasks.
Work effectively as a team member with providers and other staff.
Work with minimal supervision.
Reach weekly goals as a team.
Create a culture of patient excellence and deliver customer service.