Pathology Consult Coordinator FT Days

Beth Israel Lahey Health • Boston, MA

1d

About The Position

Under supervision and in accordance with department policy and procedure, the Pathology Consult Coordinator organizes and coordinates the pathology consultation service. The role reviews incoming materials to triage consultation material according to protocol and organizes consultation requests accurately and expeditiously. The coordinator uses multiple BIDMC computer systems, ensures transcribed materials are accurate—including spelling and slide labeling—and provides excellent customer service to internal and external clients. The position also requires effective problem-solving skills and knowledge of medical terminology.

The coordinator processes more than 2,500 incoming national and international second-opinion consultations per year. Responsibilities include creating registrations, visits, and accession numbers; logging cases into the computer; reviewing and arranging slides and blocks according to pathology protocol; registering patient demographics and insurance information; and obtaining and scanning payment authorizations to establish financial information and billing for outside requests.

Requirements

• High school diploma or GED.
• 1–3 years of related administrative and transcription experience; healthcare or anatomical pathology background preferred.
• Outstanding organizational skills and effective problem-solving ability.
• Ability to follow instructions and complete multistep tasks while meeting deadlines.
• Broad knowledge of medical terminology.
• Ability to type and proofread medical documents.
• Attention to detail, procedures, and physicians’ preferences.
• Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Ability to demonstrate in-depth knowledge of concepts, practices, and policies and apply them in complex, varied situations.
• Ability to work collaboratively in small teams, contribute ideas, identify issues, and respect team members.
• Ability to provide customer service and staff training that meets assigned unit standards and expectations.

Nice To Haves

• Healthcare or anatomical pathology background.

Responsibilities

• Prioritize decision-making activities according to department guidelines.
• Work with physician staff and fellows to follow up on requests, including communication with outside institutions.
• Coordinate the pathology consultation service, including more than 2,500 incoming national and international second-opinion consultations annually.
• Process outside pathology consultations by creating registrations, visits, and accession numbers and logging cases into the computer.
• Review and systematically organize and arrange incoming slides and blocks according to pathology protocol to support appropriate medical triage.
• Register patient demographics, including insurance information.
• Obtain and scan payment authorizations to establish financial information and billing for outside second-opinion requests.
• Ensure transcribed materials are accurate, including correct spelling and slide labeling.
• Provide customer service to internal and external clients and resolve service issues in a timely and respectful manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED