Pastoral Care Team Supervisor

Educational Media Foundation • Franklin, TN

7d • Onsite

About The Position

The Pastoral Care Team Supervisor leads the Care Team in a way that reflects K-LOVE and Air1’s mission and values, offering hope to callers in each interaction. This is a working supervisor role that supports the Pastoral Care Team Manager in leading the team and contributes a positive, energetic influence throughout the ministry. The supervisor directs daily work, helps manage team performance and scheduling, supports hiring and leadership development, and serves as the manager’s point of contact when the manager is absent. The role also includes responding to listener prayer needs, completing daily “Pray4One” edits, answering emails, and maintaining confidentiality of listener information and member records.

The supervisor provides leadership, mentoring, and development for a competent and responsive team, aligning goals and ministry initiatives with EMF’s mission. The role fosters a learning environment that integrates training, risk management, operational best practices, biblical values, and creative solutions. The position helps build a healthy, productive team with clear processes and caring relationships, and promotes individual and team mental, emotional, and spiritual health.

This is a full-time, on-site position based in Franklin, Tennessee, with a Monday–Friday schedule from 1:00 p.m. to 9:30 p.m. Candidates must pass a pre-employment reference screen and background check, provide proof of legal authorization to work in the United States, and agree with K-LOVE’s Christ-Centered Life Covenant and Statement of Faith.

Requirements

• At least two years of hands-on ministry experience.
• At least two years of experience working in a customer service environment.
• Basic to advanced knowledge of computers and common software applications.
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook; SharePoint; Studio Enterprise; “Pray4One”; Interactive Scripter software; social media forums; and smart devices.
• Ability to communicate ideas, thoughts, and information clearly and concisely in verbal and written form through the appropriate person or channel.
• Effective listening skills.
• Ability to work on a high-customer-service, multitasking, fun, and performance-oriented team.
• Strong attention to detail and accuracy in day-to-day activities and during busy periods, including Pledge Drive weeks.
• Collaborative and flexible working style, with a strong service mentality and team-player approach.
• Excellent interpersonal skills and the ability to develop sincere business and ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector and passion for the organization’s mission and values.
• Must pass a pre-employment reference screen and background check.
• Must provide proof of legal authorization to work in the United States.
• Must agree with K-LOVE’s Christ-Centered Life Covenant and Statement of Faith.

Nice To Haves

• Leadership experience.

Responsibilities

• Direct team members’ daily activities based on work production, workflow, priorities, and staffing needs.
• Collaborate with the Care Team Manager to schedule the team efficiently and effectively.
• Review shift objectives proactively and adjust the team’s focus as needed.
• Assist with hiring, including recruiting and evaluating candidates.
• Help identify and develop new leaders and Subject Matter Experts within the Care Team.
• Manage team performance by setting expectations, holding team members accountable, celebrating success, and providing regular feedback.
• Partner with the Pastoral Care Team Manager to provide formal semi-annual feedback using the Performance Conversation Tool.
• Balance immediate daily objectives with long-term values, considering the impact of work as well as volume and output.
• Regularly report progress toward goals and objectives to the Care Team Manager.
• Assist with additional Care Team training identified through Quality Assurance evaluations and performance analysis.
• Collaborate with coworkers, other departments, and external partners as appropriate.
• Represent the department at meetings and with other ministry team members and leaders as needed.
• Assist the Pastoral Care Team Manager with coordinating and implementing special projects.
• Serve as the point of contact when the Pastoral Care Team Manager is absent and escalate issues as appropriate.
• Respond sensitively and appropriately to listener prayer needs, complete daily “Pray4One” edits, and respond to emails.
• Maintain a high degree of confidentiality with listener information and member records.
• Model and communicate best practices while maintaining personal spiritual, mental, physical, and relational health.
• Provide leadership, mentoring, and development for the Pastoral Care team, ensuring alignment with EMF’s mission.
• Foster a learning environment integrating training, risk management, operational best practices, biblical values, and creative solutions.
• Help build a strong, healthy, productive team with defined processes and caring relationships.
• Model professional and positive conduct for the team and help support team and individual mental, emotional, and spiritual health.
• Use the K-LOVE Leadership Framework to set professional goals for self and direct reports.
• Pursue training and education to deepen biblical understanding, media and business acumen, leadership knowledge, interpersonal awareness, and communication skills.

Benefits

• Industry-leading medical, dental, and vision coverage.
• Short- and long-term disability insurance and life insurance.
• Robust 401(k) with company match.
• Parental leave with Baby Bonding pay.
• Generous paid time off, holiday pay, and sick pay.
• Access to concerts, movie premieres, media industry events, and other company culture experiences.
• Leadership and Career Development Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed