Passport Coordinator

Family Service Toronto•Toronto, ON

7h•CA$54,803 - CA$67,475•Hybrid

About The Position

The Passport Coordinator is responsible for providing education about the Passport Program; information about and links to services and supports; and to support a caseload of clients to use their Passport funds effectively. To accomplish these responsibilities, the Coordinator will work positively and proactively with clients and their families/supporters.

Requirements

A post-secondary degree in social work or a diploma as a social service worker or an equivalent combination of education and experience over a minimum three-year period (foreign credentials and relevant experience will be considered)
Minimum of three years of experience in the social services field
Sound professional judgement
Sound understanding of issues faced by people with developmental disabilities
Experience assisting clients to develop goals and plans and working in a person-directed approach
Extensive knowledge of the developmental services sector and of community-based resources in the Greater Toronto Area
Detail oriented -able to work with numbers and budgets as well as accomplish other administrative tasks in a fast-paced environment with tight deadlines
Good organizational, time management and computer skills including familiarity with database applications
Strong interpersonal and communication skills (e.g., verbal, written and listening)
Ability to work independently and apply creative problem-solving strategies
Ability to work collaboratively and to develop strong working relationships with other services providers, internally and externally
Demonstrated commitment to principles of social justice, equity, inclusion and cultural competency
Ability to work flexible hours (e.g., one evening per week)
Satisfactory criminal reference check/vulnerable sector check within last 12 months

Responsibilities

Receives information from Developmental Services Ontario (DSO) regarding eligible clients and uses the Passport mapping process to determine the amount of funding that a client will receive if funding is available
Supports the prioritization process for individuals who are waiting for Passport funding
Manages a caseload of Passport clients as assigned by the manager
Ensures that services are accessible, responsive and respectful of clients’ values and needs
Communicates with clients and their families if applicable to provide support in using Passport funds to meet client goals
Reviews client files as required with the manager to ensure consistent scoring among Passport Coordinators
Communicates with new clients in person or on the phone to educate them about the program, to review funding options and guidelines, to provide information about other services and supports and well as to ask the client to sign required forms
Monitors client budgets and ensures that clients use funds within the Passport guidelines
Ensures that client information in the database is current and accurate
Provides ongoing education and information to clients and families about funding as required
Ensures that clients and families have access to information regarding all available options for use of funding
Assists clients by using knowledge of developmental services in Toronto and understanding of community inclusion to access the supports and services they require to achieve their goals
Strengthens the capacities of clients, families and communities to value and support individuals with disabilities by respecting their strengths, competencies, expertise, resilience and capacities as well as by fostering their inclusion, self-development and participation within communities
Receives phone calls and emails and provides appropriate information
Ensures that client files are current and completed as per agency policies and procedures
Educates other agencies in the sector about the Passport Program