Automated Passport Control Ambassador

Menzies Aviation Careers • BWI Airport, MD

2d • Onsite

About The Position

Responsible for planning, organizing, coordinating and directing the operation of the Automated Passport Control Federal Inspection Station (FIS) activities, ensuring Agent performance and maintaining effective customer service. The company is a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. The company is committed to providing a safe working environment for all staff members and prohibits the misuse of alcohol and drugs.

Requirements

• Excellent communication, interpersonal skills
• Must possess a valid US Driver’s License or State ID + 1 other ID to obtain custom badge/seal (we can accept a US Birth Certificate or Social Security Card or US Passport or Permanent Resident Card)
• Excellent customer service skills
• Computer proficient
• Must be bilingual, Spanish and English

Responsibilities

• Planning, organizing, coordinating and directing the FIS activities and Agents to meet established service delivery, timelines and customer expectations.
• Maintains effective relationships with customers.
• Ensures work standards and performance are compliant with Customer expectations.
• Identifies, manages and utilizes needed resources in order to meet the operational goals and timely service.
• Understands issues and opportunities for improvement, gathers necessary data and communicates with appropriate personnel to resolve issues.
• Ensures Team Members successfully comply with all Company training requirements, investigates causes of accidents and recommends safety measures for preventing further occurrences, is able to meet the Station's attendance standards.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed