Library Passport Office Agent

Public Library•New Haven, CT

4d•Hybrid

About The Position

This is a part-time, 19 hours per week, paraprofessional position in the passport office of the New Haven Free Public Library. Work may include evenings and weekends, at Ives Main Library, or at other library branches, or at special outreach events in the community. The New Haven Free Public Library offers Passport and Passport Photo services, where patrons can apply for and renew passports.

Requirements

High School diploma required
Current U.S. citizenship required
At least one year of experience in library, clerical or customer service work.
Ability to learn Passport Agency procedures, and processing requirements.
Experience handling a variety of forms of payment (i.e.: cash, checks, electronic transactions).
Knowledge of computer hardware and software in order to provide support to the Library’s computer and technology services.
Knowledge of correct English usage, punctuation, spelling, grammar and vocabulary.
Must possess excellent customer service and telephone skills.
Must be attentive to details.
Ability to file alphabetically and numerically.
Ability to make basic arithmetic computations.
Must be committed to hours assigned.
Ability to pass US passport training and test as well as yearly recertification during duration of employment.

Nice To Haves

Bilingual English/Spanish is highly desirable.

Responsibilities

Accepts passport applications from customers and review all paperwork to ensure that required information and documentation has been provided.
Inspects passport applications for accuracy and potential fraudulent information.
Answers questions from the public on passport applications and procedures required by the U.S. Department of State.
Takes passport photos.
Collects of all passport associated fees for submission to the Department of State.
Provides reports of all passport applications processed.
Performs routine clerical duties, including data entry.
Supports the Library’s computer and technology services.
Performs other related work as required.