Recorder/Passport Specialist

Canyon County•Caldwell, ID

5d•Onsite

About The Position

Records and maintains County records and assists the public in accessing these records. Processes license applications such as marriage, beer, wine, and alcohol and acts as an acceptance agent for passport processing. A Recorder/Passport Specialist must possess strong clerical and customer service skills including a working knowledge of State and County recording regulations and department policies and procedures.

Requirements

High levels of attention to detail and accuracy for recording documents and accepting passports.
Perform multiple tasks simultaneously, including handling interruptions, and return to complete tasks in a timely manner.
Learn department functions thoroughly to provide general information and explain detailed processes and procedures.
Maintain a professional demeanor during stressful situations.
Communicate effectively both orally and in writing.
Must be bonded or bondable as a Notary Public and ability to complete, obtain and maintain a passport training certificate.
Must successfully complete a background investigation.
High School Diploma or GED equivalency; preferably supplemented with coursework in accounting or secretarial, or other business applications.
One (1) to Three (3) years of general office experience in Customer Services, and Land Records preferred.
Clear speech and hearing ability, with or without an accommodation, to follow verbal instructions and communicate effectively by phone and in person.
Visual acuity, with or without an accommodation, to read instructions, review and organize documents.
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.

Nice To Haves

supplemented with coursework in accounting or secretarial, or other business applications
Customer Services, and Land Records preferred

Responsibilities

Record, provide copies or certified copies, as well as verify and maintain a variety of documents such as real estate or other related documents including marriage and alcohol licenses.
Distinguish between types of documents being recorded and categorize them appropriately, accurately index documents for easy retrieval in the future.
Review Documents and apply appropriate accept or reject criteria, both in manual and/or electronic recording of documents, and maintain all archived and current recorded documents and files.
Acts as an acceptance agent for the U.S. Department of State processing passport applications, checking documentation, verifying identity, swearing in applicants, and collecting fees.
Prepares transmittal documents for passports, applications, and payment for delivery to the U.S. Department of State.
Identify fraudulent practices used to illegally obtain a U.S. Passport.
Accept and issue marriage licenses.
Process alcohol beverage license applications per both state and county regulations.
Collects required fees for services rendered and balances funds received daily.
Answers incoming phone calls and greets walk-in customers, conducts document research for customers.
Provides general information to the public, answers questions, and provides specific information about recording issues and passport issues.
Responds to citizen's requests in a courteous and effective manner, provides notary services to customers.
Performs all work duties and activities following County policies, procedures, and safety practices.
All other duties as assigned.