Customer Service Representative/Passport Agent (SPANISH SPEAKING)

City of West Jordan • West Jordan, UT

6d • $21 - $29 • Onsite

About The Position

Under the general supervision and direction of the City Recorder’s Office, performs customer service and coordinates passport acceptance services.

Requirements

• High school diploma or GED.
• One year of customer service, office support or office administrative assistant experience.
• Valid Utah Driver’s License
• Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
• Correct use of the English language.
• Proper grammar, spelling, and punctuation.
• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
• Modern office practices and procedures.
• Following verbal and written procedures and instructions.
• Maintaining a congenial working relationship with public, staff, and other agencies.
• Working well under high pressure situations.
• Communicate effectively both verbally and in writing.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Maintain a positive, professional, and empathetic attitude toward customers at all times.
• Stay calm under pressure.
• Apply tact and judgement to deal with and influence people.
• Maintain confidentiality of documents and information.

Nice To Haves

• Spanish speaking preferred.

Responsibilities

• Answer and direct a high volume of phone calls, related to City services.
• Receive and sort all incoming mail and prepare outgoing mail.
• Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications.
• Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
• Receive payments and process receipts for services.
• Reconciles receipts each day and prepares deposit for the Treasurer’s Office.
• Performs administrative support duties as assigned.
• Perform other related duties and responsibilities as assigned.

Benefits

• Check out the comprehensive benefits available to City of West Jordan employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED