Passenger Service Supervisor
About The Position
The Passenger Service Supervisor oversees a fast-paced airport customer service environment, providing customer service related to ticketing, check-in processing, luggage claims, and device assistance. The role also supports safe and secure airport operations in accordance with health, safety, security, and government statutory requirements. The supervisor is responsible for staff scheduling, leadership development, and employee accountability. Duties include assisting customers with special needs and unaccompanied minors, addressing complaints, completing check-in procedures, and ensuring accuracy of aircraft weight and balance requirements. When operating jetways, the role involves working at unprotected heights over 15 feet approximately two to three times per day and opening and closing aircraft doors.
Responsibilities
- Ensure accuracy of all weight and balance requirements.
- Promptly handle customer service complaints with a focus on positive resolution.
- Manage staff scheduling, leadership development, and employee accountability.
- Complete check-in procedures, including reservations, ticketing, seat assignments, airport announcements, and verification of proper international documentation.
- Assist customers with special needs and unaccompanied minors.
- Operate jetways, including working at unprotected heights over 15 feet approximately two to three times per day, and open and close aircraft doors.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure safe and secure operations in accordance with health, safety, security, and government statutory requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
