Passenger Services Supervisor

Worldwide Flight Services, Inc.•Las Vegas, NV

12d•Onsite

About The Position

The Passenger Services Supervisor oversees daily passenger operations at Harry Reid International Airport in Las Vegas, Nevada, ensuring efficient, safe, and customer-focused service delivery. The role leads front-line passenger service agents, supports airline partners, and resolves escalated issues while maintaining regulatory and company standards. The supervisor oversees the team supporting Spanish-speaking airline partners and communicates directly with passengers in Spanish. This is a full-time position with compensation of $21.00 per hour. The role requires varied shifts, including nights, weekends, and holidays.

Requirements

High school diploma or GED.
Bilingual English-Spanish proficiency.
At least 2 years of experience in passenger services or a customer-service-related field.
At least 1 year of supervisory or lead experience in an operational setting.
Strong verbal and written communication skills.
Ability to work varied shifts, including nights, weekends, and holidays.
Proficiency in Microsoft Office and airline systems.
Ability to obtain and maintain all required airport and airline security clearances.
Ability to stand, walk, bend, and lift up to 50 pounds.
Ability to lift 70 pounds.
Ability to handle stress.
Ability to work in a high-noise-level environment.
Ability to work with minimal supervision.

Nice To Haves

Associate's or bachelor's degree in aviation, business, or a related field.
Prior experience working with a ground handling service provider.
Knowledge of airline-specific policies and procedures.
Experience handling irregular operations, customer escalations, or emergency response.
Bilingual or multilingual skills.

Responsibilities

Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes.
Ensure compliance with airline procedures, TSA regulations, and safety protocols.
Coach and support agents on the job to ensure service standards are met.
Resolve customer complaints and operational issues in a timely and professional manner.
Coordinate with airline representatives, ramp staff, and other departments to support smooth flight operations.
Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
Complete required reports, incident documentation, and shift logs accurately and on time.
Support training and onboarding of new passenger service agents.
Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
Promote a positive and productive work environment by modeling excellent customer service and teamwork.