Passenger Service Supervisor

Menzies Aviation Careers • Tampa, FL

2d

About The Position

The Passenger Service Supervisor oversees a fast-paced airport customer service environment, providing quality service across ticketing, check-in, luggage claim, and device assistance. The role supports safe and secure airport operations while ensuring compliance with health, safety, security, and government requirements. When operating jetways, the supervisor works at unprotected heights over 15 feet approximately two to three times per day and is responsible for opening and closing aircraft doors.

Responsibilities

• Ensure accuracy of all weight and balance requirements.
• Promptly handle customer service complaints, focusing on positive resolution.
• Manage staff scheduling, leadership development, and employee accountability.
• Complete check-in procedures, including reservations, ticketing, seat assignments, airport announcements, and verification of proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• Operate jetways and open and close aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure safe and secure operations in accordance with health, safety, security, and government statutory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed