F9 Passenger Service Supervisor

Menzies Aviation Careers • Tampa, FL

1d

About The Position

As a Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee your team’s performance and provide guidance and support to ensure smooth operations. You will supervise up to 10–15 passenger service representatives and handle customer service complaints with a focus on positive resolution. The role requires moving and lifting customer luggage, with an average weight of 50 pounds and some pieces exceeding 75 pounds, and standing for extended periods at ticket counters and gate check-in areas. The position requires flexible availability for variable shifts, including weekends and holidays, and proficiency in English and Spanish.

Requirements

• Ability to supervise up to 10–15 passenger service representatives.
• Valid driver’s license.
• One-year college certificate or technical school, six months of related experience, or an equivalent combination of education and experience.
• Availability and flexibility to work variable shifts, including weekends and holidays.
• Ability to stand for long periods at ticket counters and gate check-in areas.
• Ability to speak, read, and write English proficiently.
• Strong verbal and written communication skills.
• Knowledge of computer software programs.
• Ability to pass all pre-employment testing, including a drug test and a physical.
• Bilingual proficiency in English and Spanish is required.
• Ability to continuously move and lift customer luggage averaging 50 pounds, including some pieces exceeding 75 pounds.

Responsibilities

• Assign employees to specific jobs at the front counter or airline account.
• Introduce new employees to their work area and explain work rules, uniform policy, time clock process, office-terminal procedures, and department operations.
• Train employees on job specifics or assign them to work with an experienced representative.
• Ensure employees are fully trained on company policies and procedures, including telephone procedures, cash handling, security procedures, and systems.
• Work with other departments to address and correct service issues and maintain quality of service.
• Handle customer service complaints promptly, focusing on positive resolution.
• Provide day-to-day work direction, guidance, and support to passenger service representatives.

Benefits

• Advancement opportunities
• Health plans through Maritain Health with a variety of coverage options
• Dental plans through Delta Dental
• Vision insurance through Met Life Vision
• Paid vacation and sick leave for full-time employees
• Critical illness coverage plan
• Hospital indemnity coverage plan
• Voluntary life and AD&D insurance
• 401K savings plan
• Employee assistance program
• Prepaid legal coverage plan
• Identity theft protection plan
• Pet discount coverage and pet insurance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed