LAS Passenger Service Supervisor

Swissport International AG • Paradise, NV

4d

About The Position

The Passenger Service Supervisor leads, motivates, engages, and inspires staff to deliver great customer experiences in line with Swissport procedures, policies, and brand values. The role oversees station quality, health, safety, and environmental activities, supports staff development and performance, manages customer service challenges, and ensures compliance with operational, regulatory, safety, and security requirements. The expected pay rate is $22.00 per hour.

Requirements

• High school diploma or GED equivalent.
• Relevant work experience and a passion for customer service.
• Leadership and people management skills.
• Proven problem-solving and decision-making experience.
• Planning and organizing skills.
• Excellent written and verbal communication skills in the country-specific language.
• Commitment to continuous improvement.
• Computer literacy, including Microsoft Word, Excel, and PowerPoint.
• Good understanding of regulatory and recommended procedures relating to the airport environment.

Responsibilities

• Oversee quality, health, safety, and environmental activities at the station, with the objective of reducing employee injuries and aircraft and equipment damage.
• Lead by example to ensure consistently great customer experiences at every touchpoint.
• Use available resources optimally and monitor and control overtime payments.
• Identify training needs and, where required, train, coach, and mentor the team.
• Build and maintain an open feedback culture by managing employee performance.
• Resolve customer service challenges promptly and assist in negotiations with new customers.
• Strictly implement the Passenger Service budget.
• Ensure compliance with SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure safety and security processes and procedures are followed at all times.
• Manage and contribute to operational change, and maintain commercial awareness to identify new business opportunities.
• Perform other duties as required.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid vacation time
• Sick time
• Company-paid holidays
• Retirement plan
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED