Passenger Service Instructor

Worldwide Flight Services, Inc.•Las Vegas, NV

11d

About The Position

The Passenger Service Instructor delivers initial and recurrent safety, security, and procedural training for airport passenger service agents. The role ensures compliance with WFS standards and applicable government regulations, maintains training records, updates local SOPs, and supports audits. Based at a local station, the instructor primarily supports training initiatives and reports to Corporate Training. The position is full-time and pays $21.00 per hour. The account designation is Frontier Airlines.

Requirements

Knowledge of all Federal Air Regulations pertaining to passenger ground handling operations and all Worldwide Flight Services procedures.
At least 2 years of customer service experience; airline or hospitality industry experience is preferred.
Comply with the WFS site security plan and report security breaches, suspicious occurrences, or non-compliance.
Valid U.S. Driver's License.
Strong oral and written communication skills, presentation skills, and interpersonal skills.
Ability to read, write, speak fluently, and understand English.
Current working knowledge of computer systems.
Ability to push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment.
Ability to work in restricted spaces and high-noise environments.
Ability to lift 35 lbs.

Nice To Haves

Customer service experience in the airline or hospitality industry.
Leadership qualities.
Current office or warehouse operational working experience.

Responsibilities

Conduct initial and recurrent training for passenger service and ground handling operations.
Ensure compliance with WFS policies and TSA, FAA, DOT, airport authority, and U.S. Customs & Border Protection regulations.
Maintain and audit training records; update local training manuals and SOPs.
Train personnel on new procedures and regulatory requirements.
Support audits, documentation review, and passenger processing compliance.
Perform training-related administrative tasks and data entry.
Assist in station operations as needed.
Communicate effectively with employees and management, and work independently with minimal supervision.
Perform duties in variable airport and weather conditions.
Comply with the WFS site security plan; remain alert to staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance.