Passenger Service Coordinator OCC

SkyWest Airlines • St. George, UT

2d

About The Position

The Passenger Service Coordinator serves as the central point in SkyWest Airlines' Operational Control Center (OCC), providing timely and pertinent passenger service and passenger information to System Coordinators and Dispatchers. The role supports operational decision-making and customer service, including during cancellations, delays, and passenger reflow. This is a full-time, Department of Transportation safety-sensitive position.

Requirements

• Prior airline customer service experience.
• GSC and CRO qualified.
• Excellent multitasking skills.
• Excellent written and verbal communication skills.
• Exceptional customer service skills.
• Standard office skills, including filing, using phones, and using a copier.
• Fluent ability to read, write, speak, and understand English.
• Friendly and outgoing personality.
• Self-motivated team player.
• At least 18 years of age.
• Ability to work in stressful situations.
• Ability to sit for extended periods.
• Ability to travel when required.
• Ability to periodically stand, walk, and climb stairs.

Nice To Haves

• Knowledge of American, Delta, and United reservation systems.
• Knowledge of Sabre Movement Control.

Responsibilities

• Serve as a liaison between the Passenger Service and Safety/Security departments.
• Serve as the primary liaison for international customs paperwork and procedures.
• Assist System Coordinators and Dispatchers with information regarding passengers, connections, protection, and irregularities.
• Coordinate between Passenger Service and Dispatch to support customer satisfaction, reliability, and rapport between departments.
• Assist in training the Passenger Service department in the OCC on various AO techniques.
• Provide reporting related to decision-making and operational opportunities.
• Attend Passenger Service training to maintain currency.
• Provide OCC customer service advocacy insight regarding cancellations, delays, and reflow.

Benefits

• 401(k) match
• Performance rewards and profit-sharing
• Medical, dental, and vision health care
• Discounted and standby travel privileges worldwide for employees and their families with SkyWest's airline partners

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed