OCC Coordinator

JSX • Dallas, TX

12d

About The Position

The OCC Coordinator supports JSX’s daily flight operations by monitoring flight activity, schedules, weather, and operational conditions across the network. The role coordinates timely, accurate communication among flight crews, Airport Services, Ground Services, Maintenance Control, and other operational partners.

When delays, cancellations, diversions, or other irregular operations occur, the coordinator helps identify practical recovery solutions, coordinate response efforts, and provide Crewmembers with the information needed to respond effectively while prioritizing safety, efficiency, and the Customer experience. The role also coordinates flight information with Fixed Base Operator (FBO) partners supporting private charter operations, maintains records of flight activity and recovery actions, and follows applicable aviation regulations, safety standards, and JSX procedures.

This is a safety-sensitive position subject to initial and random drug and alcohol testing under applicable DOT and FAA requirements. It requires flexibility to work early mornings, late nights, weekends, and holidays according to operational needs. Physical activity is intermittent and includes bending, reaching, prolonged standing, and occasionally lifting 75 pounds or more. Other responsibilities may be assigned, and duties may change to meet emergencies, workload, technical developments, or evolving business needs.

Requirements

• High school diploma or GED.
• Previous airline industry experience.
• Valid driver's license.
• Working knowledge of aviation operations, industry regulations, and operational procedures.
• Strong verbal and written communication skills, including the ability to coordinate effectively with flight crews, operational teams, and stakeholders.
• Demonstrated problem-solving abilities and sound decision-making skills in fast-paced or high-pressure situations.
• Ability to maintain a professional, composed, and logical demeanor during operational disruptions.
• Proficiency with Microsoft Office Suite and relevant operational software.
• Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work flexible shifts, including early mornings, late nights, weekends, and holidays.

Nice To Haves

• Experience using aviation reservation systems, particularly Navitaire.
• Additional experience in the travel or aviation industry.
• Customer service experience supporting premium clientele.
• Experience coordinating airline operations, managing disruptions, or supporting operational recovery.

Responsibilities

• Monitor real-time flight activity across the JSX network, including schedules, weather, delays, and on-time performance.
• Maintain awareness of operational conditions and identify schedule variances or potential disruptions.
• Coordinate with flight crews, Airport Services Crewmembers, Ground Services, Maintenance Control, and other departments to support safe and efficient operations.
• Provide accurate and timely operational updates to Crewmembers and stakeholders.
• Support recovery from delays, cancellations, diversions, and other disruptions while working to minimize Customer impact.
• Evaluate operational challenges and recommend practical recovery solutions that prioritize safety, efficiency, and the Customer experience.
• Coordinate communications and accurate flight information with FBO partners for private charter operations.
• Ensure operational changes and recovery plans are communicated consistently across affected teams.
• Monitor flight performance and work with operational partners to address issues affecting departures, arrivals, or Customer connections.
• Maintain accurate records of flight activity, operational delays, disruptions, and recovery actions.
• Follow applicable aviation regulations, safety standards, and JSX operational procedures.
• Support a collaborative, solutions-focused environment that helps Crewmembers respond to changing operational needs.

Benefits

• Medical plans beginning at $110 per month; coverage eligibility begins on the first of the month following the start date.
• 100% employer-paid dental and vision coverage.
• Up to $2,100 annually for HSA contribution.
• Short-term and long-term disability coverage at no cost.
• Free non-revenue standby travel on JSX.
• Discounted standby travel on other major domestic and international airlines for employees and qualifying immediate family.
• 401(k) match of 50% of the first 8%.
• Flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED