Passenger Service Agent

Menzies Aviation Careers•Lake Charles, LA

18d

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role includes passenger check-in, seat assignments, document and reservation verification, boarding-pass preparation, passenger-count reconciliation, and support for governmental agency requirements. The agent may also connect or disconnect jetways or stairs and announce arrivals and departures as needed. The position requires following workplace health and safety procedures and taking reasonable care of personal and others’ health, safety, and wellbeing. Menzies Aviation provides a safe working environment and prohibits the misuse of alcohol and drugs, enforcing its Substance Misuse Policy through regular testing. Work takes place indoors and outdoors, in all weather conditions, and shifts may vary, including weekends and holidays.

Requirements

Must be at least 18 years of age.
Possess and maintain a valid driver’s license and other FAA-required identification or seals.
Be able to speak, read, and write in English.
Be available and flexible to work variable shifts, including weekends and holidays.
Be comfortable working indoors and outdoors in all weather conditions.
Be able to continuously lift, push, and pull up to 70 lbs.

Responsibilities

Perform computerized check-in for international and domestic passengers.
Designate passenger seat assignments.
Verify documentation for international and domestic flights.
Ensure passengers receive the correct boarding passes for assigned charter flights.
Verify tickets and seat reservations.
Match the passenger manifest to the onboard count.
Assist with governmental agency requirements.
Connect and disconnect jetways or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of personal and others’ health, safety, and wellbeing by following provided information, training, and workplace safety rules and procedures.