Passenger Service Agent

Menzies Aviation Careers•Romulus, MI

26d

About The Position

The Passenger Service Agent meets and greets passengers, assists them as requested or required, and monitors ticket-counter and self-service check-in queues. The role supports ticketing and boarding, gate operations, and baggage service. Agents provide flight information and directions, offer special services such as courtesy chairs and bag carts, and direct oversized luggage and other items to the appropriate area. They maintain a professional, courteous presence, keep their work area clean, report needs and maintenance issues, and follow company procedures.

Requirements

High school diploma or equivalent.
Computer experience.
At least 18 years of age.
A working telephone number for contact and reliable telephone and transportation.
Ability to treat information as confidential.
Tact in dealing with situations, client representatives, employees, and the public.
Clear and concise verbal and written communication skills.
Ability to read, write, understand, and carry out instructions in English.
Ability to stand and walk in the terminal throughout the scheduled shift.
Ability to consistently push, pull, and lift 50 to 70 pounds.
Ability to carry oversized bags, such as ski bags, snowboard bags, and boot bags, 100 to 125 yards.
Must pass pre-employment and random drug tests.
Must complete a criminal background check.
Must meet requirements to obtain a security-sensitive identification badge.
Must be a United States citizen or have the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Greet passengers, clients, and airline personnel courteously and professionally.
Read and understand letters and numbers to pre-screen passenger tickets and identify destinations and gate locations using reference documents.
Provide passengers with general information, directions, and flight information.
Provide special services, including courtesy chairs and bag carts, as required.
Direct oversized luggage, pets, and other checked items that cannot be handled by the baggage system to the oversize area.
Contact the security supervisor and refer difficult or uncooperative passengers to security.
Inform the supervisor of needs and problems in assigned areas; maintain cleanliness of the immediate work area and report maintenance needs.
Respond courteously to inquiries from clients, staff, and the public while projecting a positive image.
Attend meetings and in-service sessions as required.
Use appropriate communication channels and maintain required records, reports, and files.
Wear the proper uniform or business attire as directed, and keep identification badges visible.
Follow company policies and procedures and participate in achieving company objectives.
Use company and client equipment, supplies, and resources conscientiously and cost-effectively.
Assist with ticketing, boarding, gate operations, and baggage service.
Meet the physical demands of standing and walking throughout the scheduled shift, lifting, pushing, and pulling 50 to 70 pounds, and carrying oversized bags 100 to 125 yards.