Passenger Service Agent
About The Position
The Customer Service Agent checks in passengers for flights at ticket counters and gates. The role includes verifying passenger documentation, assigning seats, providing gate information, checking baggage, and helping passengers resolve issues at the airport. The agent must follow Menzies Aviation's uniform guidelines and codes of conduct. The position also requires taking reasonable care of personal and others' health, safety, and wellbeing in accordance with training and workplace procedures. The company maintains a safe working environment and prohibits alcohol and drug misuse, enforcing its Substance Misuse Policy through regular testing.
Requirements
- Ability to use common-sense understanding to carry out written, oral, or diagram-based instructions.
- Computer skills, including the ability to use computer-based systems for primary job duties.
- Proficient ability to read, write, and speak English.
- Excellent communication skills.
- Positive, can-do, upbeat personality and ability to remain calm under pressure.
- Ability to stand for long periods at ticket counters and gate check-in areas.
Responsibilities
- Assist passengers with check-in, document verification, gate information, baggage claims, and other airport-related issues while maintaining an enthusiastic and positive attitude.
- Host self-service kiosks and verify passenger documents before boarding.
- Interpret identification labels and baggage and cargo routing tags.
- Keep check-in, lobby, gate, and baggage work areas organized and functional.
- Make announcements, check baggage, and assign seats in the gate area.
- Take reasonable care of the health, safety, and wellbeing of yourself and others and follow workplace health and safety rules and procedures.
- Adhere to Menzies Aviation uniform guidelines and codes of conduct.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
