Passenger Service Agent

dnata•Tampa, FL

28d•$17 - $17

About The Position

The Passenger Service Agent supports passenger services at dnata USA, helping keep airport operations connected. The role handles check-in and travel documentation, seat assignments and boarding passes, flight and passenger information, boarding counts, and passenger assistance. It also involves connecting or disconnecting jetways or stairs, supporting baggage tagging and claim reports, and coordinating with airlines, customer service representatives, and ground handlers. The agent maintains current knowledge of flight times during the designated shift and performs other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Possess and maintain a valid state driver's license and other FAA- or airport-required identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Excellent communication and interpersonal skills.
Basic computer literacy.
Ability to stand, bend, stoop, and walk for extended periods.
Ability to push, pull, lift, and load up to 70 pounds.
Exceptional customer service skills.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify tickets and seat reservations.
Match the passenger manifest to the on-board count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect or disconnect jetways or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.