IND Passenger Service Agent ( Jet Blue) 1st or 2nd shift

Menzies Aviation Careers • Indianapolis, IN

4d • Onsite

About The Position

The Passenger Service Agent checks in passengers at ticket counters and gates, verifies passenger documentation, assigns seats, provides gate information, checks baggage, and assists passengers with issues at the airport. The role also involves hosting self-service kiosks, interpreting baggage and cargo routing tags, and keeping check-in, lobby, gate, and baggage work areas organized and functional. Agents are expected to maintain a positive, helpful attitude and follow Menzies Aviation uniform guidelines and codes of conduct. The position requires attention to safe and secure operations and compliance with workplace health and safety procedures. The role is part-time, up to 24 hours per week, with open availability required for variable shifts, weekends, and holidays. Uniforms are provided.

Requirements

• Must be at least 18 years of age.
• Must have a current, valid U.S. driver’s license.
• Must pass a pre-employment drug screen and FBI background check and obtain a U.S. Customs seal.
• Must be able to proficiently read, write, and speak English.
• Computer skills are required; intermediate computer skills are specified in the qualifications.
• Must be able to stand for long periods at ticket counters and gate check-in areas.
• Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
• Must be available and flexible to work variable shifts, including weekends and holidays; open availability is required.
• Ability to learn quickly and understand and carry out oral and written instructions, requesting clarification when needed.
• Strong interpersonal skills and ability to work as part of a team and build relationships.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-ins, document verification, gate information, baggage claims, and other airport issues.
• Host self-service kiosks and verify passengers’ documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep work areas organized and functional, including check-in, lobby, gate, and baggage areas.
• Make announcements, check baggage, and assign seats in the gate area.
• Maintain a positive attitude while assisting passengers.
• Help ensure safe and secure operations and take reasonable care of personal and others’ health, safety, and wellbeing.
• Perform other duties as assigned.

Benefits

• Advancement opportunities to Lead and Supervisor.
• Three health plans through Meritain Health offering a variety of coverage.
• Two dental plans through Delta Dental.
• Vision insurance plan through MetLife Vision.
• Accident coverage plan.
• Critical illness coverage plan.
• Hospital indemnity coverage plan.
• Company-paid employee basic life and AD&D insurance of $20,000.
• Voluntary life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• 401(k) savings plan.
• Employee assistance program.
• Prepaid legal coverage plan.
• Identity theft protection plan.
• Pet discount coverage and pet insurance plan.
• Uniforms provided.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed