Passenger Service Agent

Menzies Aviation•Lake Charles, LA

19d

About The Position

As a member of the passenger services team, the Passenger Service Agent assists passengers and their property in arriving safely at their destinations. The role involves passenger check-in and boarding support for domestic, international, and charter flights, as well as coordinating passenger counts and assisting with governmental agency requirements. The position includes a duty to take reasonable care of the health, safety, and wellbeing of oneself and others, following provided information, training, and workplace health and safety procedures. The company provides a safe working environment and prohibits the misuse of alcohol and drugs, conducting regular testing to enforce its Substance Misuse Policy. Work takes place indoors and outdoors, in all weather conditions, and requires flexibility to work variable shifts, including weekends and holidays.

Requirements

Must be at least 18 years of age.
Possess and maintain a valid driver’s license and other FAA-required identification or seals.
Must be able to speak, read, and write in English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be comfortable working indoors and outdoors in all weather conditions.
Able to continuously lift, push, and pull up to 70 lbs.

Responsibilities

Computerize passenger check-in for international and domestic travel.
Designate seat assignments.
Verify documentation for international and domestic flights.
Provide each passenger with the correct boarding pass for the assigned charter flight.
Verify tickets and seat reservations.
Match the passenger manifest to the on-board count.
Assist with governmental agency requirements.
Connect and disconnect the Jetway or stairs as necessary.
Announce arrivals and departures as necessary.
Take reasonable care of personal and others’ health, safety, and wellbeing at work, following training and workplace procedures.