Passenger Service Agent

dnata•Dulles, VA

31d•$19 - $19

About The Position

The Passenger Service Agent supports passenger processing and airport operations for dnata USA. The role handles passenger check-in, travel document verification, seat assignments, boarding passes, ticket and reservation checks, and passenger information. It also involves coordinating boarding and arrival activities, assisting with baggage services, maintaining awareness of flight schedules, and liaising with airline staff, customer service representatives, and ground handlers. This is a part-time position with a stated hourly rate of $18.50.

Requirements

Possess and maintain a valid state driver's license and any required FAA or airport identification, seals, or authorizations.
Possess a high school diploma or GED equivalent.
Have excellent communication and interpersonal skills.
Possess basic computer literacy.
Be able to stand, bend, stoop, and walk for extended periods.
Be able to push, pull, lift, and load up to 70 pounds.
Have exceptional customer service skills.

Responsibilities

Electronically check in passengers for international travel.
Verify documents for international and domestic flights.
Assign passenger seats.
Ensure passengers receive the correct boarding passes for their assigned flights.
Verify tickets and seat reservations.
Match the manifest to the onboard count.
Announce arrivals and departures as necessary.
Provide information to passengers and customers as requested.
Connect or disconnect the jetway or stairs as necessary.
Assist with baggage tagging and baggage claim reports.
Maintain current knowledge of flight times during the designated shift.
Maintain liaison with airlines, customer service representatives, and ground handlers.
Perform other duties as assigned.