PAS Representative

Banner Health•Mesa, AZ

5d•Onsite

About The Position

The PAS Representative is the first point of contact for patients and visitors at the front desk, providing a welcoming, customer-oriented experience. The role performs customer service, patient registration, point-of-service collections, and may validate or obtain payer authorizations to support reimbursement. The representative obtains required consents, documents registration details, assigns correct payers to accounts, and works toward accuracy, collection, and productivity targets. The role may also provide financial counseling, help patients apply for Medicaid and financial assistance, and resolve concerns with patients, families, physician offices, payors, and internal teams. The position is based at Banner Imaging, 6424 E Broadway Rd, Suite 101, East Mesa, Arizona, with possible floating to Gilbert, Tempe, or Ocotillo as needed. The schedule is Monday through Friday, 6:30 AM to 3:00 PM, with some Saturdays if needed. The representative works independently under regular supervision in a fast-paced, high-volume environment, prioritizing work and using sound judgment to support timely patient care and reimbursement.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.
For employees working at specified Banner behavioral health facilities or in a behavioral health clinical setting serving children: Arizona Fingerprint Clearance Card at hire and maintained throughout employment, and an Arizona Criminal History Affidavit signed upon hire.

Nice To Haves

CHAA certification.
Experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Welcome patients, introduce oneself, explain the registration process, and thank patients for choosing Banner Health.
Perform pre-registration and registration, verify eligibility, obtain or submit authorizations and notifications, verify patient demographics, and accurately document accounts in the A/D/T system.
Obtain required government, insurance, consent, and other registration documentation, and meet individual accuracy goals.
Verify insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration; collection attempts may be made at the bedside as assigned.
Provide financial counseling when appropriate, explain financial policies and available resources, and assist patients with Medicaid and financial assistance programs.
Coordinate with patients, families, billing, vendors, physician offices, payors, physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve issues and concerns and support collections and service excellence.
Meet monthly productivity goals, complete daily assignments and work lists, maintain an electronic productivity log, and accurately enter information.
Identify process improvement opportunities and contribute to teamwork.
Perform other patient and financial services tasks as assigned, which may include transporting patients, precepting new hires, recapping or posting daily deposits, and other team assignments.
Work independently under regular supervision, prioritize tasks in a fast-paced, multitask environment, and use sound judgment to support timely and appropriate patient care.