PAS Representative

Banner Health

6d•Onsite

About The Position

The PAS Representative provides customer service and patient access support at Banner Imaging. The representative welcomes patients, checks them in, completes pre-registration and registration, verifies demographics and insurance eligibility, obtains or verifies authorizations, collects patient payments, and documents registration information accurately to support reimbursement and reduce denials. The role may also assist with scheduling and patient calls, process medical record releases, burn CDs, and provide financial counseling when appropriate. The representative explains financial policies and available assistance resources, may help patients apply for Medicaid and other financial assistance programs, and serves as a liaison among patients, families, billing, vendors, physician offices, payors, and clinical or hospital staff. The position works independently under regular supervision in a fast-paced, high-volume environment and is accountable for accuracy, collections, productivity, and customer-service goals.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial services, collection services, or insurance industry processes.
Ability to manage multiple tasks with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

CHAA certification.
Experience with the company's systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Welcome patients, explain the service being provided, and help create a positive customer experience.
Perform pre-registration and registration, verify patient demographics and insurance eligibility, obtain or verify authorizations, and submit required notifications.
Document registration information and obtain required consents, insurance information, and other required documentation.
Verify insurance benefits and collect estimated patient responsibility at the time of service or during pre-registration.
Provide financial counseling when appropriate; explain financial policies and help patients access Medicaid and financial assistance programs.
Coordinate with patients, families, billing, vendors, physician offices, payors, and clinical or hospital staff to resolve account issues and patient concerns.
Meet individual accuracy, collection, and productivity goals; complete assignments and work lists and maintain an electronic productivity log.
Perform other patient and financial services tasks as assigned, which may include transporting patients, precepting new hires, recapping or posting deposits, and other team assignments.
Identify process-improvement opportunities and contribute to teamwork.