PAS Pre-Service Representative

Banner Health•Phoenix, AZ

6d•$18 - $28

About The Position

The Patient Access Pre-Services Representative pre-registers patients and financially clears them for upcoming outpatient procedures. The role verifies demographic and insurance information and eligibility, creates patient estimates, reviews prior balances, and may provide financial counseling. It communicates with patients about insurance benefits, financial liability, estimates, and payment options in accordance with No Surprise Billing regulations, and secures patient liability before service. The representative aims to protect patient privacy and provide a positive customer experience, including de-escalating concerns. This is an ongoing Banner Staffing Services Registry/Per Diem assignment. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Arizona Time. Registry/Per Diem positions are used as needed and do not guarantee hours; they do not include a medical benefits package or paid time off. The role works independently under general supervision, follows structured workflows, and knows when to escalate issues.

Requirements

High school diploma or GED.
One to two years of customer service and/or financial-related work experience.
Excellent verbal and written customer service and interpersonal skills.
Understanding of the impact of financial counseling on revenue cycle operations and financial performance.
Demonstrated negotiation skills and ability to prioritize and manage multiple tasks.
Ability to anticipate and respond effectively to issues in a dynamic work environment.
Ability to use PC-based office productivity tools, such as Microsoft Outlook and Microsoft Excel, and general computer skills for an office environment.
Flexible, service-oriented approach emphasizing satisfaction and quality for internal and external customers.
Ability to protect patient privacy and provide effective customer service, including de-escalating concerns.

Nice To Haves

Experience with the company's systems and processes.
Related experience in a financial institution or financial background.
Certified Healthcare Access Associate (CHAA) certification.
Understanding of medical terminology.
Previous electronic medical record (EMR) experience.
Additional related education and/or experience.

Responsibilities

Verify, interpret, and understand insurance benefits for scheduled services; create accurate estimates using estimator tools, explain benefits and estimates to patients, collect patient responsibility, and meet individual monthly collection targets.
Prioritize and accurately complete the daily worklist, coordinating as needed with department or central scheduling, ordering providers, and payers to clear patient accounts before service.
Develop payment plans for patients unable to pay their full liability at the time of service and, when needed, obtain or validate authorizations for scheduled procedures.
Meet productivity standards and recommend ways to improve workflow, patient experience, and productivity.
Handle internal and external customer interactions by phone and provide a positive patient experience through clear, effective communication.
Complete or attend required training, education sessions, and facility department meetings, and follow applicable organizational policies and procedures.
Work independently under general supervision, resolve patient concerns, and escalate issues when appropriate.
Learn and multitask across multiple applications to complete the daily worklist.
Perform other duties as assigned by management.