party host

Michaels Stores•Alpharetta, GA

3d•Onsite

About The Position

The Party Host plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other events—at a Michaels store. The role creates a fun, engaging, and stress-free experience for guests of all ages while providing friendly customer service and helping customers find products. It also supports checkout, store operations, merchandise tasks, and store cleanliness and safety standards. Party Hosts may coordinate several events at once, demonstrate and teach craft projects, provide face painting and other activities, and arrange add-ons such as goody bags and balloons. They communicate with clients and store team members, handle event-related administrative work, adapt plans to client needs, and prepare backup plans. The role includes event setup, breakdown, and cleanup, along with customer service and operational duties throughout the store. Work takes place in a public retail setting, with some work in stock rooms or outdoors as assigned. Work hours include nights, weekends, and early mornings.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to handle job stress and interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects; provide face painting and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails, make phone calls, complete paperwork, and perform other event administration as needed.
Adjust event plans based on client feedback and needs, and create backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean before and after events while meeting cleanliness and safety standards.
Help customers locate products and provide shopping solutions.
Provide fast, friendly checkout and promote the Rewards program and Private Label Credit Cards, including completing enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and ad-set duties as assigned.
Complete merchandise recovery and maintenance, and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to support compliance with applicable laws and requirements.
Interact respectfully with others, maintain a positive attitude in difficult situations, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom upkeep.
Perform other duties as assigned.