Party host

Michaels Stores•Easton, PA

5d•Onsite

About The Position

The Party Host plans, coordinates, and facilitates events—including children’s birthday parties and craft classes—at a Michaels store, creating a fun, engaging, and stress-free experience for guests. The role also provides customer service and sales-floor support, including helping customers find products, checkout, and completing store operations such as unloading trucks, stocking merchandise, and maintaining store recovery standards. The position involves working with clients and guests of all ages, demonstrating and teaching craft projects, face painting, and facilitating party add-ons. The Party Host communicates with clients and store team members, completes event-related administrative work, adapts plans to client feedback, prepares backup plans, and ensures event satisfaction. The role also supports store cleanliness, safety, merchandising, checkout, omnichannel fulfillment, loss prevention, and compliance with company policies. Team members are cross-trained in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Must have excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Must be able to handle job stress and remain positive and respectful, including in difficult situations.
Must have good written, verbal, and nonverbal communication and listening skills.
Must have organizational, interpersonal, and creative problem-solving skills.
Must be able to stand for long periods and move throughout the store.
Must be able to bend, lift, carry, reach, and stretch regularly; lift heavy boxes; and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job.

Nice To Haves

Energetic and enthusiastic personality.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create a fun, creative environment.
Demonstrate and teach craft projects, provide face painting, and lead other party activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members.
Answer emails and phone calls and complete event paperwork as needed.
Adjust plans and events based on client feedback and needs; create backup or emergency plans.
Ensure client satisfaction for scheduled events.
Set up, break down, and clean event areas before and after each event, following cleanliness and safety standards.
Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience.
Explain Rewards program and Private Label Credit Card benefits and complete enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, and planogram processes.
Complete merchandise recovery and maintenance, Store in Stock Optimization (SISO), and AD set duties as assigned.
Support shrink and safety programs and follow applicable procedures, company programs, policies, and standards.
Interact with others respectfully, maintain a positive attitude, promote company values, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleanliness tasks, including sweeping, vacuuming, dusting, and maintaining restrooms.
Perform other duties as assigned.