Parts Warehouse/Back Counter

United Ag & Turf•Mount Pleasant, TX

About The Position

United Ag & Turf is a John Deere Dealership serving customers across Texas, Oklahoma, Arkansas, and New Mexico in commercial, construction, agricultural, and consumer industries. The company strives to provide an exceptional customer experience across its parts, sales, service, and transportation departments. This entry-level warehouse position is responsible for properly ordering, receiving, storing, and accounting for parts or merchandise. It also provides in-store customer service, supports the organization and promotion of the parts department, stocks merchandise, and pulls and orders parts for the service department. The employee helps ensure technicians and customers receive the correct parts on time, while maintaining inventory accuracy, an orderly department, and a professional showroom image.

Requirements

High school diploma or equivalent experience.
Experience connecting with customers, maintaining a professional image, and establishing rapport.
Demonstrated basic understanding of machinery.
Experience using standard desktop applications such as Microsoft Office and internet applications.
Forklift operation.
Ability to routinely lift items weighing up to 50 pounds.

Nice To Haves

One year of prior parts sales experience.
Bilingual or multilingual abilities.

Responsibilities

Process outgoing and incoming parts shipments in a timely manner, including customer and stock orders, machine-down orders, and surplus returns.
Post freight to work orders or counter tickets as needed for parts orders and transfers.
Perform cycle counts, verify reported inventory, and report quantity discrepancies or damaged products.
Supply parts to service technicians as required.
Help prepare and maintain a professional showroom image and merchandise displays.
Verify receipt of shipments and help place parts in their proper inventory locations.
Follow up on inventory discrepancies and expediting issues by reporting them to the Parts Sales Lead.
Help keep the parts department clean and orderly.
Ensure technicians and customers receive the correct parts on time as promised.
Call customers when parts are ready for pickup and deliver parts if necessary.
Restock showroom inventory and assist the Supervisor with merchandising displays.
Help maintain departmental tools and equipment in good working order.
Seek and participate in available company-sponsored training to develop knowledge and skills.
Maintain positive, professional working relationships and demonstrate teamwork and exemplary customer service.
Represent the company's reputation and image in the community consistently with its Core Values.