Night / Back Counter Parts Sales

Papé Jobs•San Leandro, CA

5d•Onsite

About The Position

Pape’ Kenworth is seeking a Back Counter Salesperson to provide parts support to its Service Department and customers. The role involves researching, sourcing, pricing, and preparing parts for service repairs, as well as maintaining product and pricing knowledge and accurately completing transaction paperwork. The salesperson may provide relief at the front counter, assist walk-in customers after it closes at 5:00 p.m., and perform shipping, receiving, and warehouse duties as assigned. This position works from 12:00 p.m. to 8:30 p.m. The successful candidate will be self-motivated, able to work independently for much of the shift, and effective in a fast-paced, team-oriented environment. The role requires customer service and problem-solving skills, parts sales or diesel technician experience, and the ability to lift heavy items. Forklift and pallet-jack training is available. Pape’ describes itself as a family-owned, fourth-generation company with over 160 locations, more than 4,000 members, and over 85 years of experience. The company offers training and mentoring, opportunities for advancement, and a benefits package. Candidates must successfully pass a pre-employment drug test.

Requirements

Self-motivated and assertive, with the ability to work independently for most of the shift.
Knowledge of Class 8 truck parts.
At least one year of experience in parts sales or as a diesel technician.
Ability to perform at a high level in a fast-paced, team-oriented environment.
Ability to communicate effectively with customers in person and by telephone to sell company parts and services.
Excellent customer service and problem-solving skills.
Above-average organizational skills.
Cash-handling experience.
Ability to lift heavy items, sometimes over 100 pounds and often over 40 pounds.
Ability to operate pallet jacks and forklifts; training is available.
Ability to pass a pre-employment drug test.

Nice To Haves

Experience with ECAT or a similar program.
Knowledge of parts inventory.

Responsibilities

Work closely with the Service Department to ensure a high level of parts support.
Research, source, and price parts for service repairs.
Determine parts needs using literature, computer programs, and parts knowledge.
Pull and stage parts for service technicians and customers.
Maintain knowledge of products, services, parts, and associated costs.
Complete transaction paperwork accurately and promptly.
Provide relief for front-counter parts staff, including responding to customers in person or by telephone and providing parts quotes or estimates.
Assist walk-in parts customers after the front counter closes at 5:00 p.m.
Process credits, make adjustments, and monitor restocking charges on parts sales.
Perform shipping, receiving, and warehouse duties as assigned.

Benefits

401(k) and Roth 401(k) retirement plans with company match.
Medical, dental, vision, and prescription insurance.
Flexible Spending Accounts (Flex Plans).
Life insurance.
Short- and long-term disability insurance.
Employee Assistance Program.
Online and instructor-led training.
Tuition reimbursement for training programs.
Progressive vacation plans, sick leave, and paid holidays.
80 hours of vacation in the first year, prorated for new hires based on start date.
40 hours of sick leave.
Seven paid holidays each year.
Vacation tiers that increase with seniority.
Training and mentoring, continued learning, and advancement opportunities.