Parts Supervisor

Stewart & Stevenson•Commerce City, CO

1d•Onsite

About The Position

Stewart & Stevenson Power Products is hiring a Parts Supervisor. This role involves selling spare and replacement parts and equipment for multiple product lines in a repair shop or parts store. The Parts Supervisor will also assist the Parts Manager with day-to-day department responsibilities as assigned.

Requirements

Ability to perform work accurately and thoroughly.
Ability to communicate in writing clearly and concisely.
Ability to communicate effectively with others using the spoken word.
Ability to take care of the customers’ needs while following company procedures.
Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.
High School Graduate or General Education Degree (GED) and/or two to five years related experience.
Proficient in Microsoft Office applications (Word, Excel, Outlook).

Nice To Haves

Experience with Oracle highly desirable.

Responsibilities

Assist Parts Manager with the daily operations of the parts department.
Read catalogs or computer displays to determine replacement part numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Assist department with escalated customer service concerns or complaints and ensure satisfactory resolution.
Assist Parts Manager with revenue generation by contacting customers and upselling additional or related components.
Prepare and process sales orders for shop, walk in traffic, email or by telephone.
Receive payment or obtain credit authorization.
Assist Parts Manager with inventory control and cycle counts.
Advise customers on parts modification, supersessions, and the value of Genuine replacement parts.
Examine returned parts and cores for defects, exchange defective parts and process credits/refunds.
Mark and store parts in stockrooms according to prearranged systems.
Discuss use and features of various parts, based on knowledge of vehicles or equipment.
Maintain a clean and safe work environment.
Assist Parts Manager with setting customer price levels, manage pricing discounts to increase revenue and achieve gross profit margin objectives.
Identify, address, and implement employee development and training opportunities.
Calculate and provide sales quotes to customers on multi-part orders.