Parts Specialist -- Heavy Machinery (Des Moines, IA)

Herc-U-Lift • Des Moines, IA

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About The Position

Herc-U-Lift is seeking a Parts Specialist focused on heavy machinery to join its Des Moines, Iowa team. The role provides front-line customer service for parts ordering, including assisting customers, taking orders, researching technical information to identify the correct parts, and entering data. The specialist supports customers and technicians through phone, email, and in-person interactions, while helping customers find appropriate parts and contributing to sales.

Requirements

• High school diploma, GED, or equivalent experience.
• Prior customer support experience.
• Excellent communication skills.
• Strong phone contact-handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Attention to detail and strong organizational skills.
• Proficiency with Microsoft Office programs.
• Ability to process information and maintain accurate records.
• Ability to work independently and efficiently.
• Ability to build strong customer relationships.
• Experience with heavy machinery, including Trackmobile, agricultural, and construction equipment.
• Familiarity with diesel engines.
• Ability to lift or carry up to 100 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

• Prior industry experience.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide customer service to customers through phone, email, and face-to-face interactions, with the goal of increasing sales.
• Assist customers and technicians by looking up and identifying the correct items requested.
• Check with local vendors to locate parts accurately.
• Provide customer service and phone support to customers and technicians.
• Create and submit purchase orders for needed items.
• Greet customers at the parts counter and assist with their needs.
• Follow vendor purchasing procedures and policies.
• Issue, monitor, and process parts returns, and issue credits according to company policies.
• Bill invoices and process transactions by card, check, or cash.
• Assist with inventory control.
• Help create customer sales and work order quotes.
• Handle customer complaints, offer appropriate solutions and alternatives within required time limits, and follow up to confirm resolution.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Help process daily incoming and outgoing shipments using UPS, Speedee, and FedEx shipping software.
• Perform other related duties as assigned.

Benefits

• Medical insurance, including FSA/HSA plans
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Company-paid basic life insurance
• Supplemental term life insurance
• 401(k) with employer match
• Short- and long-term disability
• Group accident and critical illness insurance
• Safety glasses and boot program
• Tuition reimbursement
• In-house training

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED