Parts Specialist -- Heavy Machinery (Des Moines, IA)
About The Position
Herc-U-Lift, Inc. is seeking a Parts Specialist focused on heavy machinery for its Des Moines, Iowa team. Parts and Service Representatives provide front-line customer service for parts ordering, help customers identify the correct parts, research technical data, and enter information. The role supports customers and technicians by phone, email, and in person, while contributing to sales, purchasing, inventory control, billing, returns, and shipping operations. The position requires strong customer service and communication skills, accurate recordkeeping, organization, and the ability to manage multiple priorities independently. The work includes prolonged periods sitting at a desk and using a computer, as well as the ability to lift or carry up to 100 pounds.
Requirements
- High school diploma, GED, or equivalent experience.
- Prior customer support experience.
- Prior industry experience.
- Experience with heavy machinery, including Trackmobile, agricultural, and construction equipment.
- Familiarity with diesel engines.
- Excellent communication skills.
- Strong phone contact-handling skills and active listening.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and strong organizational skills.
- Proficiency with Microsoft Office programs.
- Ability to process information and keep accurate records.
- Ability to work independently and efficiently.
- Ability to build strong customer relationships.
- Ability to lift or carry up to 100 pounds.
Responsibilities
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide exceptional customer service through phone, email, and face-to-face interactions, with the goal of increasing sales.
- Assist customers and technicians by looking up and identifying the correct items for their requests.
- Check with local vendors to ensure parts are located accurately.
- Provide customer service and phone support to customers and technicians.
- Create and submit purchase orders for needed items.
- Greet customers at the parts counter and assist them with their needs.
- Understand vendor purchasing procedures and policies.
- Issue, monitor, and process parts returns, and issue credits according to company policies.
- Bill invoices and process transactions by card, check, or cash.
- Assist with inventory control.
- Assist in creating customer sales and work order quotes.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Help process daily incoming and outgoing shipments using UPS, Spee-Dee, and FedEx shipping software.
- Perform other related duties as assigned.
Benefits
- Medical insurance and FSA/HSA plans.
- Dental and vision insurance.
- Paid time off and holidays.
- Company-paid basic life insurance.
- Supplemental term life insurance.
- 401(k) with match.
- Short- and long-term disability.
- Group accident and critical illness insurance.
- Safety glasses and boot program.
- Tuition reimbursement and in-house training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
