Parts Specialist I

Nucor•Jackson, WI

7d•Hybrid

About The Position

Rytec Corporation, a division of Nucor, is seeking a Parts Specialist I to process customer parts orders accurately and promptly, supporting strong customer service and operational efficiency. The role reviews and enters purchase order information into SAP, verifying pricing, customer and billing information, shipping instructions, and product line details. The specialist works with customers, dealers, and sales representatives to resolve order discrepancies, provide ordering support, and help customers identify the correct parts. The role also documents order information and customer interactions in Salesforce and other applicable systems, processes and follows up on return material authorizations (RMAs), and maintains records related to orders, returns, and requests. The department processes an average of 100 or more purchase orders daily, so the position requires accuracy, organization, and effective communication. The position is primarily remote, with designated in-office workdays and occasional travel to the office as required. Safety is the most important part of all jobs within Nucor. Candidates must demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Requirements

Strong attention to detail and accuracy.
Excellent communication, organizational, and customer service skills.
Ability to work independently and collaboratively in a team environment.
Proficiency with Microsoft Office applications.
Basic math, problem-solving, and analytical skills.

Nice To Haves

High school diploma or GED.
At least 2 years of customer service, order entry, or related experience.
Experience with SAP and Salesforce.
Additional language proficiency.

Responsibilities

Process customer parts orders in SAP accurately, promptly, and in an organized manner.
Review and verify purchase order information, including pricing, customer and billing information, shipping instructions, and product line details.
Work with customers, sales representatives, and dealers to clarify and resolve order discrepancies.
Help customers and dealers identify and order the correct parts and products.
Document order-related information and customer interactions in Salesforce and other applicable systems.
Process and follow up on return material authorizations (RMAs).
Maintain accurate records and documentation related to orders, returns, and customer requests.
Enter purchase orders on the date received whenever possible to support timely fulfillment and customer satisfaction.
Support a high-volume order environment, processing an average of 100 or more purchase orders per day.
Respond promptly and professionally to customer inquiries and concerns.
Initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.