Parts Specialist I

Nucor•Jackson, WI

5d•Remote

About The Position

Rytec Corporation is seeking a Parts Specialist I to process customer parts orders accurately and promptly, supporting exceptional customer service and operational efficiency. The role reviews, analyzes, and enters purchase order information into SAP, verifying pricing, customer and billing information, shipping instructions, and product line details. The specialist works with customers, dealers, and sales representatives to resolve order discrepancies and help customers identify and order the correct parts. The position also documents order-related information in Salesforce, processes and follows up on return material authorizations (RMAs), and maintains accurate order and customer-request records. The department processes an average of 100 or more purchase orders per day, so the role calls for strong attention to detail, organization, and communication to ensure orders are entered accurately and on time, and delivered to the correct location at the expected price. The position is primarily remote, with designated in-office workdays and occasional travel to the office as required. Safety policies, practices, procedures, and housekeeping standards must be upheld at all times.

Requirements

Strong attention to detail and accuracy.
Excellent communication, organizational, and customer service skills.
Ability to work independently and collaboratively in a team environment.
Proficiency with Microsoft Office applications.
Basic math, problem-solving, and analytical skills.
Ability to remain stationary for extended periods while working at a computer.
Ability to communicate effectively with customers, dealers, and teammates by phone, email, and virtual meetings.

Nice To Haves

High school diploma or GED preferred.
Two or more years of customer service, order entry, or related experience preferred.
SAP experience preferred.
Salesforce experience preferred.
Additional language proficiency is a plus.

Responsibilities

Process customer parts orders in SAP in a timely, organized, and highly accurate manner.
Review and verify purchase order pricing, customer and billing information, shipping instructions, and product line details.
Work with customers, sales representatives, and dealers to clarify and resolve order discrepancies.
Help customers and dealers identify and order the correct parts and products.
Document order-related information and customer interactions in Salesforce and other applicable systems.
Process and follow up on return material authorizations (RMAs) in a timely manner.
Maintain accurate records and documentation related to orders, returns, and customer requests.
Enter purchase orders accurately and, whenever possible, on the date received to support on-time fulfillment and customer satisfaction.
Support a high-volume order environment, processing an average of 100 or more purchase orders per day.
Respond promptly and professionally to customer inquiries and concerns.
Initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.