Parts & Service Department Coordinator

Papé Jobs•Anchorage, AK

7d•Onsite

About The Position

Pape’ Material Handling, Inc. is seeking a Parts & Service Department Coordinator to join its team in Anchorage, Alaska. The role supports the customer experience when customers purchase parts or have equipment serviced. It is a dynamic, multifaceted position in a fast-paced environment that requires attention to detail, strong customer service, and a team-oriented attitude. The coordinator manages incoming and outgoing service department work, enters and manages work-order data in internal programs, helps staff the reception desk and parts counter, dispatches technicians, assists with safety inspections and related paperwork, prepares warranty paperwork and monitors reimbursements, serves customers in person and by phone, and ships and receives parts. Pape’ offers training and mentoring, competitive compensation, benefits, and opportunities for advancement. Candidates must successfully pass a pre-employment drug test. The company maintains a drug-free workplace.

Requirements

Excellent computer skills, including Microsoft Word, Excel, and Outlook, and the ability to learn internal computer systems.
Excellent communication and customer relations skills.
Ability to thrive in a team environment.
Prior experience with parts counter sales or service is required.
Attention to detail, comfort working at a fast pace, and a winning attitude.
Must successfully pass a pre-employment drug test.

Nice To Haves

Mechanical aptitude is helpful.
Experience working directly with customers is preferred.
Knowledge of the material handling equipment market is preferred.

Responsibilities

Manage incoming and outgoing service department work.
Enter and manage work-order data through internal programs.
Help staff the reception desk and parts counter.
Dispatch technicians.
Assist with safety inspections and related paperwork.
Prepare warranty paperwork and monitor reimbursements.
Provide customer service in person and over the phone.
Ship and receive parts.

Benefits

401(k) and Roth 401(k) retirement plans with company match.
Medical, dental, vision, and prescription insurance.
Flexible Spending Accounts.
Life insurance.
Short- and long-term disability insurance.
Employee Assistance Program.
Online and instructor-led training.
Tuition reimbursement for training programs.
Progressive vacation plans, including 80 hours of vacation in the first year, prorated for new hires based on start date, with additional vacation tiers based on seniority.
Sick leave accrual of one hour for every 30 hours worked.
Seven paid holidays each year.
Advancement opportunities, with a focus on promoting from within.
Training and mentoring, with continued learning opportunities.