Parts & Service Department Coordinator

Papé Group • Anchorage, AK

12h • $22 - $28

About The Position

Pape Material Handling, Inc. is seeking a Parts & Service Department Coordinator to join its team in Anchorage, Alaska. This dynamic, multifaceted role supports a positive customer experience when customers purchase parts or have equipment serviced. The coordinator manages service work and work-order information, helps staff the reception desk and parts counter, dispatches technicians, assists with safety inspections and related paperwork, prepares warranty paperwork and monitors reimbursements, serves customers in person and by phone, and ships and receives parts. The role suits someone who is detail-oriented, comfortable working at a fast pace, and brings a positive team attitude.

Pape’ offers competitive compensation of $22–$28 per hour, depending on experience, along with benefits, training, and opportunities for advancement. The company describes itself as a family-owned, fourth-generation organization with more than 160 locations, over 4,000 members, and more than 85 years of experience. Candidates must successfully pass a pre-employment drug test.

Requirements

• Excellent computer skills, including Microsoft Word, Excel, and Outlook, and the ability to learn internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior experience with parts counter sales or service is required.
• Candidates must successfully pass a pre-employment drug test.

Nice To Haves

• Mechanical aptitude is helpful.
• Experience working directly with customers is preferred.
• Knowledge of the material handling equipment market is preferred.

Responsibilities

• Manage incoming and outgoing service department work.
• Enter and manage work-order data through internal programs.
• Help staff the reception desk and parts counter.
• Dispatch technicians.
• Assist with safety inspections and related paperwork.
• Prepare warranty paperwork and monitor reimbursements.
• Provide customer service in person and by phone.
• Ship and receive parts.

Benefits

• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible spending accounts.
• Life insurance.
• Short- and long-term disability insurance.
• Employee assistance program.
• Online and instructor-led training.
• Tuition reimbursement for training programs.
• Vacation plans that increase with seniority.
• Sick leave.
• Seven paid holidays each year.
• Training and mentoring, with continued learning opportunities.
• Opportunities for advancement and promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed