Coordonnateur des pièces et du service / Parts & Service Coordinator

Jetstream of Houston • Lévis, QC

3d • Onsite

About The Position

The Parts and Service Coordinator is responsible for coordinating parts orders, scheduling service appointments, maintaining inventory, writing work orders, and ensuring seamless communication between customers, technicians, and vendors.

Requirements

• 3+ years’ experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment (Parts Advisor or Service Advisor experience)
• Experience preparing quotes and opening/ closing work orders
• Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
• High School Diploma, GED or equivalent
• Valid driver’s license and satisfactory driver’s abstract required for operational responsibilities

Nice To Haves

• Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
• Ability to work within a fast-paced environment
• Ability to organize, multitask and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication, with strong customer service skills
• Bilingual in French and English an asset

Responsibilities

• Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
• Open and close work orders in alignment with internal procedure timelines
• Prepare and present quotes
• Edit and update all work orders to ensure 100% capture of all billable items
• Assist in shipping and receiving of parts orders
• Complete inventory and cycle counts as needed
• Update work orders with appropriate part information
• Create purchase orders for external customers
• Provide additional support to Parts and Service departments as required
• Resolve and/or escalate customer concerns and maintain positive customer relations

Benefits

• Competitive Base Salary – based on experience
• Quarterly Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED