Parts Sales

Bass Pro Shops • San Antonio, TX

3d

About The Position

The Parts Sales role maintains and controls boat, motor, trailer, and ATV parts inventory and assists external and internal customers with parts purchases and questions. The role supports a world-class customer service experience and handles customer inquiries, sales transactions, inventory receipt and tracking, and returns and warranty parts. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations on work procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Ability to calculate figures such as discounts or percentages and make change.
• Ability to communicate in a friendly and professional manner with customers and associates.
• Good phone etiquette.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computer and perform data entry.
• Ability to lift up to 50 pounds.
• Ability to stand for extended periods.

Nice To Haves

• Marine knowledge.

Responsibilities

• Support a strong commitment to customer service and provide a pleasant, productive shopping experience.
• Respond to customer inquiries about retail parts, price quotes, and general information by phone or at the parts counter.
• Research customer inquiries using internet sites, manufacturer contacts, or on-site reference materials.
• Process parts sales transactions by phone or at the parts counter.
• Safeguard funds received and reconcile the till daily.
• Create purchase orders for stock, customer, or work order requirements and forward them to the appropriate vendor.
• Receive ordered parts and verify shipping documents against merchandise and quantities received.
• Enter received parts into the IDS inventory tracking system and place them in designated locations for retrieval.
• Verify and validate full payment before shipping special-order parts.
• Issue parts to technicians and riggers according to work orders, then enter issued parts in IDS to track inventory.
• Verify and complete refunds for returned parts or cancellations.
• Return parts and warranty parts to the appropriate vendor and ensure credit is received.
• Prepare for and conduct required parts inventories according to established schedules.
• Report and reconcile inventory shortages or variances identified during physical inventory.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED