Parts Sales

Bass Pro Shops • San Antonio, TX

2d

About The Position

The Parts Sales role maintains and controls boat, motor, trailer, and ATV parts inventory while assisting external and internal customers with parts purchases and questions. The position supports a world-class customer service commitment and helps ensure a pleasant, productive shopping experience. Parts inquiries may be handled by phone or at the parts counter, with research conducted using internet sites, manufacturer contacts, or on-site reference materials.

The role processes sales and refunds, handles and reconciles funds, orders and receives parts, and maintains accurate inventory records in the IDS inventory tracking system. It also issues parts to technicians and riggers for work orders, handles returned and warranty parts with vendors, conducts scheduled inventory counts, and maintains a clean, professional work area. Other duties may be assigned. The position works under general supervision using established procedures, with occasional independent judgment and opportunities to recommend changes to work procedures, policies, and practices.

Requirements

• High school education or equivalent experience.
• Ability to calculate figures such as discounts or percentages and make change for customers.
• Ability to communicate with customers and associates in a friendly and professional manner.
• Good phone etiquette.
• Ability to establish and maintain effective working relationships with management, coworkers, and customers.
• Ability to operate a computer and perform data entry.
• Ability to lift up to 50 pounds.
• Ability to stand for extended periods.

Nice To Haves

• Marine knowledge is helpful.

Responsibilities

• Provide a pleasant, productive customer experience and support a strong commitment to world-class customer service.
• Respond to customer inquiries about retail parts, price quotes, or general information by phone or at the parts counter.
• Research customer inquiries using internet sites, manufacturer contacts, or on-site reference materials.
• Process parts sales by phone or at the parts counter.
• Safeguard funds and perform daily till reconciliation procedures.
• Create purchase orders for stock, customer, or work order parts requirements and forward orders to the appropriate vendor.
• Receive ordered parts and verify shipping documents against merchandise and quantities received.
• Enter received parts into the IDS inventory tracking system and place merchandise in designated locations.
• Verify and validate full payment before shipping special-order parts.
• Issue parts to technicians and riggers according to work order requirements and enter issued parts on work orders in IDS to track inventory.
• Process refunds for returned parts or cancellations.
• Send returned and warranty parts to the appropriate vendor and ensure credit is received.
• Prepare for and conduct required parts inventories according to established schedules.
• Report and reconcile inventory shortages or parts variances identified through physical inventory.
• Maintain a clean and professional work area.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED