Parts Sales

Midwest Applied Solutions•Hillside, IL

1d•$60,000 - $80,000

About The Position

Midwest Applied Solutions is an independent HVAC equipment and solutions provider serving Chicagoland and Central Illinois. The Parts Sales position supports the company’s Parts Division by processing customer orders and responding to inquiries, questions, and complaints about Parts Department services. The role seeks remedies that support customer satisfaction and retention. It involves selling HVAC parts, equipment, and supplies; providing customer and technical product support; and managing orders from quote through delivery. The position works primarily in an office environment and may occasionally involve field work.

Requirements

3–5 years of parts counter sales or equivalent sales experience.
Essential computer skills.
Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Mental stamina for problem-solving and prioritizing multiple tasks.
Ability to regularly use hands to operate a computer keyboard and telephone and reach with hands and arms; frequently stand, walk, and sit; occasionally climb or balance and stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate degree in Business or a related field preferred.
HVAC parts background preferred.
Experience in the HVAC, Mechanical Contracting, Engineering, or Construction industry is a plus.

Responsibilities

Sell HVAC parts, equipment, and supplies through phone and counter sales, and conduct occasional customer sales calls.
Research customer needs, identify parts, prepare quotes and proposals, and convert quotes to orders using Great Plains software.
Serve as a primary customer contact by answering and directing calls professionally, gathering accurate information for parts and bid requests, and providing technical product support.
Manage customer orders from quote through delivery, including order entry, expediting, invoicing, and follow-up.
Promote product offerings, pricing programs, and current promotions to customers.
Respond to customer inquiries, resolve complaints, and determine appropriate solutions in accordance with company policies.
Communicate with vendors to source, order, outsource, and expedite parts.
Coordinate parts returns, warranty claims, and customer parts stocking programs.
Assist with inventory management, including stocking levels, shipment receiving, inventory reconciliation, and database updates.
Load, unload, pack, ship, and deliver parts, supplies, and equipment as required, including receiving UPS/FedEx and other carrier deliveries.
Maintain accurate purchase order, warranty, invoice, and related documentation to support timely customer response and compliance with internal procedures.
Participate in customer-sponsored events and make occasional small parts deliveries to customer locations or job sites.
Learn and apply HVAC parts business processes while demonstrating organizational skills, customer focus, and flexibility to work overtime or weekends as business needs require.
Perform other related duties as needed to meet the ongoing needs of the organization.