Parts Sales

Tellus Equipment Solutions•Boerne, TX

About The Position

The Parts Sales position promotes and sells parts, products, and related services to meet customer needs. The role supports counter customers, Service Technicians, and the Sales Department by identifying, locating, ordering, pulling, and invoicing parts while maintaining accurate inventory, organized displays, and a high standard of customer service. The position works in the Parts Department and reports to the Parts Manager. It is a full-time, non-exempt role. The work takes place at the parts counter, in the showroom, warehouse, and shop, with occasional outdoor work. The employee may encounter equipment, moving mechanical parts, dust, noise, temperature changes, and other conditions typical of a dealership and parts warehouse. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Basic data-entry and keyboarding skills, with the ability to accurately use inventory and point-of-sale systems.
Basic parts and machinery knowledge.
Strong customer-service, communication, and problem-solving skills.
Ability to work effectively in a team environment and coordinate with Parts, Service, and Sales employees.
Ability to maintain accurate cash, sales, receiving, and inventory records.
High school diploma or equivalent experience required.
Ability and willingness to work some Saturdays and additional hours as business needs require.
Ability to safely lift and move items weighing up to 75 pounds.
Frequent standing, walking, reaching, bending, handling parts, and operating a computer or point-of-sale system.

Nice To Haves

Ability to use, or learn to use, the John Deere Parts Catalog application.
Forklift certification preferred.

Responsibilities

Promote and sell parts, products, and related services based on customer needs.
Look up part numbers, determine availability, place orders, pull parts from bins, and invoice parts for counter customers, the Service Department, and the Sales Department.
Provide a friendly, professional customer environment and deliver outstanding service through product knowledge, responsiveness, and accurate follow-through.
Maintain customer goodwill and address customer questions or concerns promptly, involving the Parts Manager when needed.
Maintain awareness of product information, merchandise promotions, and advertisements.
Complete sales transactions accurately and efficiently and maintain proper cash accountability at point-of-sale registers.
Supply Service Technicians with required parts using established parts requisition processes.
Follow up on parts shortages, backorders, and warranty-related matters; complete required manufacturer forms and report unresolved or expedited issues to the Parts Manager.
Verify receipt of parts and whole-goods shipments by comparing orders with packing lists and entering receipts accurately into the company inventory system.
Assist with placing Machine Down and stock orders in the proper inventory locations.
Receive, sort, process, replenish, and stock parts; open crates, boxes, and other containers as needed.
Stock parts bins and help maintain merchandise displays, floor moves, and showroom presentation, including assembling and stocking whole-goods displays.
Assist with parts and equipment inventory counts and update inventory records in the company system.
Help control inventory shrinkage by following established receiving, stocking, transaction, and accountability procedures.
Maintain a clean, orderly, and customer-ready Parts Department, including bins, displays, floors, and work areas.
Help ensure departmental tools, equipment, and vehicles are maintained in good working order and promptly report concerns to the Parts Manager.
Adhere to all Tellus Equipment Solutions policies, procedures, safety requirements, and business practices.
Perform other duties as assigned.