Parts Sales

Carrico Implement Compa•Beloit, KS

22h

About The Position

The Parts Sales employee provides prompt, courteous, and efficient service to customers. The role performs customer service, marketing, promotional, stocking, receiving, sales, and delivery duties involving parts and accessories to support the efficient, safe, and profitable operation of the dealership. The position reports to the Parts Department Manager or Aftermarket Manager and does not supervise other employees.

Requirements

Basic data-entry, keyboarding, and computer skills.
Basic parts and merchandise knowledge.
Ability to work in a team environment.
Ability to lift at least 75 pounds repeatedly.

Responsibilities

Promote and sell products and services to meet customer needs, greeting customers promptly and courteously.
Participate in the rotation of emergency parts phone duties.
Report for duty as scheduled by management, including additional hours during seasonal harvests or as needed.
Verify incoming shipments and help place Machine Down and stock orders in their proper inventory locations.
Notify the Parts Department Manager about corrections to part quantities and locations, supersessions, and memos.
Tag defective merchandise with the date and numbers and place it in the warranty area.
Track lost sales and parts discrepancies and advise the Parts Department Manager of trends.
Assist with manufacturer returns and stock clean-ups.
Return unsold merchandise promptly to the proper inventory location.
Follow company procedures for parts pricing and invoicing, completing required documentation before disbursing parts.
Follow company procedures for processing cash, credit, and check payments.
Help keep the department clean and orderly and maintain departmental tools, equipment, and vehicles.
Maintain current knowledge of John Deere and competing products, and take initiative to sell Honda and Stihl power equipment.
Continue training and education as directed by management and stay current on new product bulletins and catalogs.
Help prepare and maintain merchandise displays that meet dealership standards and customer expectations.
Maintain a high level of customer service and conduct oneself in a manner befitting the company, including responding promptly to customer needs and managing difficult customer situations.
Maintain good personal hygiene and a neat appearance.
Maintain a positive attitude and cooperate with coworkers, vendors, and customers to support a productive work environment and teamwork across departments.
Work with integrity and uphold company values.
Follow all safety rules and regulations while performing work assignments.
Report customer relationship problems to the Parts Department Manager and alert other departments to customer concerns and potential sales opportunities.
Adapt to changes in the work environment.
Communicate process improvements to the management team.
Promote and incorporate the company's core values of Teamwork, Integrity, Value, Improvement, Communication, and Knowledge in actions and communication.
Perform other duties as assigned by management.