Parts Sales

Bass Pro Shops • Monroe, LA

7d • Onsite

About The Position

The Part Sales role maintains and controls boat, motor, trailer and ATV parts inventory and assist external and internal customers with purchases of or questions regarding parts. This role supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. The position involves receiving inquiries from customers, researching parts, performing sales transactions, safeguarding funds, creating purchase orders, receiving and entering parts into inventory, issuing parts to technicians, handling refunds, managing warranty returns, conducting physical inventories, and maintaining a clean work area. All other duties as assigned.

Requirements

• High School education or equivalent experience
• Ability to calculate figures such as discounts or percentages and make change to customers
• Ability to communicate in a friendly and professional manner to our customers and other associates
• Good phone etiquette
• Ability to establish and maintain effective working relationships with Management, coworkers and customers
• Ability to operate computer and perform data entry functions

Nice To Haves

• Marine knowledge helpful

Responsibilities

• Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Receives inquiries from customers requesting retail parts, price quotes or general information either by phone or at the parts counter.
• Researches customer inquiries using Internet sites, manufacturer contact or on-site reference materials.
• Performs part sales transactions either on the phone or at the parts counter.
• Safeguards funds received and perform till reconciliation procedures on a daily basis.
• Creates purchase orders to buy parts needed for stock, customer or work order requirements and forward order to appropriate vendor.
• Receives parts ordered and check shipping documents vs. merchandise / quantities received for accuracy.
• Performs data entry of parts received into the IDS inventory tracking system.
• Places merchandise received in designated location for easy retrieval.
• Verifies and validates receipt of payment in full before special order parts are shipped.
• Issues parts to technicians and riggers as per work order requirements then subsequently enter those parts issued on work order in IDS to track parts inventory.
• Verifies and completes refund transactions on returned parts or cancellations.
• Ensures returned and warranty parts are sent back to the appropriate vendor and credit is received.
• Prepares for and conducts required parts inventories as per established schedules.
• Reports and reconciles any inventory shortages or parts variances resulting from physical inventory.
• Maintains a clean and professional work area.

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED