Parts Sales

Carrico Implement Compa • Beloit, KS

1d

About The Position

Provides prompt, courteous, and efficient service to all customers. Performs customer service, marketing, promotional, and stocking duties related to receiving, selling, and delivering parts and accessories, supporting the efficient, safe, and profitable operation of the dealership. The position reports to the Parts Department Manager or Aftermarket Manager and does not supervise others.

The role includes selling parts and products, supporting inventory and order processes, maintaining merchandise displays, and following company procedures for pricing, invoicing, and payment processing. The employee is expected to maintain product knowledge, provide a high level of customer service, follow safety rules, and contribute to a productive team environment. Management may schedule additional hours during seasonal harvests or as needed.

Requirements

• Basic data entry, keyboarding, and computer skills.
• Basic parts and merchandise knowledge.
• Ability to work in a team environment.
• Ability to lift at least 75 lbs. repeatedly.

Responsibilities

• Promote and sell products and services to meet customer needs, greeting customers promptly and courteously.
• Participate in the rotation of emergency parts phone duties.
• Report for duty as scheduled by management, which may include additional hours during seasonal harvests or as needed.
• Verify receipt of shipments and help place Machine Down and stock orders in their proper inventory locations.
• Notify the Parts Department Manager of corrections to quantities and locations, supersessions, and memos.
• Tag defective merchandise with the date and numbers and place it in the warranty area.
• Track lost sales and parts discrepancies and advise the Parts Department Manager of trends.
• Assist with manufacturer returns and stock clean-ups.
• Return unsold merchandise promptly to the proper inventory location.
• Follow company procedures for parts pricing and invoicing, completing required documentation before disbursing parts.
• Follow company procedures for cash, credit, and check processing.
• Help keep the department clean and orderly, including maintaining departmental tools, equipment, and vehicles.
• Maintain current knowledge of John Deere and competitive products, and take initiative to sell Honda and Stihl power equipment.
• Continue training and education as determined by management and stay current on new product bulletins and catalogs.
• Help prepare and maintain merchandise displays to meet dealership standards and customer expectations.
• Provide a high level of customer service, respond promptly to customer needs, and manage difficult customer situations appropriately.
• Maintain personal hygiene and a neat appearance.
• Maintain a positive attitude and cooperate with coworkers, vendors, and customers to support a productive team environment across departments.
• Work with integrity and uphold company values.
• Follow all safety rules and regulations while performing work assignments.
• Report problems affecting the customer relationship to the Parts Department Manager and alert other departments to customer concerns and potential sales opportunities.
• Adapt to changes in the work environment.
• Communicate improvement processes to the management team.
• Promote and incorporate the core values of Teamwork, Integrity, Value, Improvement, Communication, and Knowledge in actions and communication.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed